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Your Right to Privacy - Our Promise of Security


Effective Date: 06-29-2018


Enliven Software understands the importance of keeping your personal information secure. We only collect information that we need to provide the Fidesic on-line payment services ("the Service") to you. This statement explains what information we collect, how we use it and how we keep it secure.

Enliven Software reserves the right to amend or change this Privacy Statement at any time; the latest revision date will be displayed with the Statement on the Fidesic web site. Please check the web site periodically and review any revisions. Your continued use of our web site after revisions are posted will be deemed to be your agreement to the changed terms.

This privacy statement describes how Enliven Software, LLC collects and uses the personal information you provide on our Web site: fidesic.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Financial Information such as bank or brokerage account numbers, types of investments
  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, order history, marketing preferences

We also collect the following information from you:

  • Information about your business such as company name, company size, business type
  • As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system

2. How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Respond to your questions and concerns
  • Display content based upon your interests
  • List you in our member directory made available only to other members

We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • If Enliven Software, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • To any other third party with your prior consent to do so.

4. Syncing and Connecting Your Bank Account with Fidesic

In Short: You may choose to sync certain Fidesic services with information from other financial accounts.

To sync your financial account information, we must access your online account with your financial institution. We will request your user name, password, and any other login bank data that you have set up with your financial institution to enable access. We use this information to update and maintain the account information you download, to assist with the download process, and to enhance the Services we may provide in the future.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Unless you specifically ask us to delete your personal information, we retain your information as long as is necessary to maintain your Fidesic account or to provide you with our Services. Once you have terminated your account or otherwise cease using our Services (including if we determine your account has gone inactive), we will no longer retain your information except to the extent necessary.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm.
Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt­out of interest­based advertising by advertisers on our Sites visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service ­related emails that are necessary for the administration and use of your account. To otherwise opt­out, you may:

  • Contact us using the contact information provided

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

When you use our site, the transmission of sensitive information collected on our order form is encrypted using secure Transport Layer Security (TLS) . We encourage you to read that privacy statement before providing your information.

9. Do We Make Changes to This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

When it comes to the collection of personal information from children under the age of 18 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 18 years old.

11. How Can you Contact Us About This Policy?

You can contact us about this privacy statement by writing or email us at the address below:

Enliven Software
Dept 1013
P.O. Box 30516
Lansing, MI 48909-8016
Email: privacy@fidesic.com
Phone: 866-439-5884


Contact Enliven Software (For general help or questions about the website):

open: Mon-Fri 8AM - 5PM EST
phone: (866) 439-5884 Ext:2
email: